We will be happy to change the shipping address for you order! Please email us ASAP by clicking HERE with your order number and the updated address, as we are only able to make changes to your order if it has not yet entered the packing process.

Unfortunately we are also unable to change your shipping address from a CAD address to an International address, or from an International address to a CAD address.

Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.

Once an order is placed, you are unable to cancel or modify the order. All sales are final. So sorry for any inconvenience!

We do our best to get your order to you in perfect condition, but mistakes can occasionally happen. If you received an item that was damaged, contact us within 4 days of delivery . Send email HERE with photo's of damage and your confimation email.

We ship all our orders with Canada Post. When your order is shipped, you will be receive a tracking number to the e-mail provided.

It's not a problem, your package is on its way! Tracking information for shipments can take a few days to be updated by our shipping provider.

Please allow up to 48 hours for tracking information to update. If you received a shipping confirmation on Friday or before a holiday, your order may not leave our facility until the end of the next business day. 

Shipping times can vary depending on where you live. 

Orders are usually processed within 5 business days. Due to increased volume during new product launches and holidays, orders may take up to 8 to 10 business days to ship. 

Shipping carriers may be experiencing additional delays due to the impact from COVID-19, so we aren’t able to guarantee delivery by an exact date.

Please contact Canada Post / UPS with your tracking number.

Please allow up to 48 hours for tracking information to update. If you received a shipping confirmation on Friday or before a holiday, your order may not leave our facility until the end of the next business day. 

If your tracking is still not updating, please contact Canada Post. 

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based off product value.

Western Hive assumes no responsibility for customs/duty fees incurred. All fees must be paid by the parcel recipient.

We currently ship to Canada and the US.

If your country is not listed above , we are not able to ship there at this time.

We do our best to restock on sold out products whenever we can! However, there are times when we do not plan to restock (e.g. when the product is limited edition or discontinued). 

If the product is planned for a future restock, hit the ‘NOTIFY ME’ button on the product page and share your email to be notified when it’s back. Be sure to also sign up for our emails so you don’t miss any other restock announcements! 

Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards can be used on all items online, never expire, and have no additional processing fees.

If you have not received an email with your gift card, please HERE for further help. We do not send out physical cards!

Your gift card can be applied to your order*, including the cost of shipping. Afterwards, you can apply any remaining balance to a future order. Multiple gift cards can also be applied to a single order.

*Gift cards cannot be used to purchase another gift card.*

To read our privacy policy, click HERE.

To read our terms of service, click HERE.

To read our returns and refund policy, click HERE.