Refund policy

Our Return Policy

We don’t offer exchanges or returns, however, if your product arrives damaged or if you react to your product we are here to help. Contact us within 7 days of delivery and send us photographic proof of damage and your order confirmation email.

If you have received the wrong product, or if there was a mistake with your order, please contact us within 14 days of your package being delivered.

Please note we do not offer refunds on sale items or products purchased from anywhere other than www.westernhive.ca.

Why we don’t accept returns or exchanges

Western Hive is a very small business, and every bottle represents materials, hands-on production time, packaging, and money we’ve invested ourselves.

Once a product leaves our hands, we cannot verify how it has been stored, handled, or whether it has been used or tampered with, even if it appears untouched. We would never resell that product to another customer. You deserve a new product whose quality we can stand behind.

We also know shipping costs add up when you’re shopping online, so we cover shipping on orders over $50 to help take some of that burden off you. “Free shipping” still comes with a cost. Western Hive absorb the shipping fees, boxes, and packing materials on our end because we appreciate you choosing to shop with us.

Accepting a return would mean absorbing the cost of a product we can no longer sell, along with the packaging and shipping expenses we’ve already paid. For a business our size, those costs are a complete loss. For these reasons, we do not accept returns or exchanges for personal scent preferences or a change of mind.

Fragrance wears differently on everyone

Different skin types wear perfume differently. Your skin’s natural oils, moisture levels, and how often you shower can affect how a fragrance develops and how long it remains noticeable. Hormonal changes can also influence how you perceive scents. Your experience may vary from someone else’s, and even from one day to another.

That’s why we always recommend smelling our perfumes in person and trying them directly on your skin before committing to a large bottle. Give the scent time to settle so you can experience more than just the first spray. If you can’t try it in person, consider starting with a smaller bottle.

We would love to say our perfumes last all day on everyone, but that’s just not how the cookie crumbles. Fragrance is personal, and we cannot guarantee the same scent experience or wear time for every person. We think that’s the beauty of fragrance! Everyone can smell different!

If you have questions about a scent or second thoughts about your selection, reach out before placing your order. We’re happy to talk through the notes, learn what you usually enjoy, and help you explore your options.

We Love our HERD.

Please remember there’s a very small team of real people behind Western Hive, doing our best and learning as we grow. Small business comes with its challenges, and a little kindness goes a long way.

Have feedback or an idea? We’d love to hear it. We’re always looking for easier, better ways to serve you and show some love back to the herd. Reach out anytime at support@westernhive.ca.